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  • How to maintain if the product is damaged?

    We provide a one-year warranty for all our products. In the event of damage, our team offers comprehensive online guidance to assist you with parts replacement—ensuring you can resolve issues efficiently with clear, step-by-step support.

  • What is the operating speed?

    The operating speed is fully customizable to match your specific needs. As a standard reference, the default speed is typically 30 meters per minute, and this rate remains easily adjustable to accommodate different workflow requirements.

  • How to package the product?

    All products are packaged in sturdy wooden crates. This packaging is designed to provide maximum protection against impacts, moisture, and other potential damage during transit, ensuring your order arrives in perfect condition.

  • Can you provide CE certificate and certificate of origin?

    Absolutely. We can issue both the CE certificate (to confirm compliance with EU safety, health, and environmental standards) and the certificate of origin upon request—no additional steps are needed on your end.

  • Will spare parts be given as a gift?

    Yes, we include a set of complimentary spare parts with each order. These specifically include commonly worn or easily damaged components, helping you minimize downtime for minor maintenance or replacements.

  • Can customized services be provided?

    Certainly. We specialize in offering tailored solutions—whether it’s adjusting dimensions, functionality, or other specifications. Simply share your requirements with our team, and we’ll work with you to develop a product that meets your exact needs.